Terms and Conditions

Payment Policies

All of our providers require pre-payment in order to hold space or confirm your booking. We do require payment in full in advance for most single bookings, and 50% deposit on packages starting more than 1 month out. For last minute bookings please check availability first before booking as bank fees are not refundable in case there is no space on the service requested.

Please note that all quotes given over the phone need to be re confirmed in writing as rates are subject to change last minute.

Once your service confirmed, we will email you a confirmation voucher with all the details including the confirmation numbers and pick up and or meeting times. Should a service not be available after it has been paid for we will offer a credit towards another service or refund per our refund policies.

For multi-day packages, we require a minimum 50% deposit before we start confirming hotels, tours, etc. Full payment must be received three to four weeks before the start of your tour.

If you choose to pay with a credit card  the charge will be made in US dollars (Visa or MasterCard only) through our bank (Banco Nacional/BCR/BAC). However your bank may still add a “foreign transaction fee” onto your charge even if your credit card account is in US$. Should you prefer to pay via Pay-Pal please let us know and we can proceed accordingly.